EYEVERSE SHIPPING POLICY

Last Updated: August 17, 2026

This Shipping Policy explains the production, shipping, tracking, and delivery procedures for EYEVERSE orders.

SHIPPING AREA

EYEVERSE currently ships physical products only within the United States to destinations supported during checkout.

If a destination or shipping method is not available during checkout, EYEVERSE cannot currently ship the order to that destination.

International shipping is not currently available unless EYEVERSE expressly states otherwise in writing.

CUSTOM PRODUCTION

EYEVERSE products are customized and may be created specifically for each customer.

An order is ready to begin production only after EYEVERSE has received:

• Successfully completed payment.

• All required photographs in acceptable quality.

• All required names, dates, product selections, sizes, artwork selections, and personalization information.

• Any required customer approval.

• Any required parent or legal guardian consent.

If a photograph is unclear, unsuitable, incomplete, or does not meet the photography instructions, EYEVERSE may request another photograph or additional information.

Production and delivery estimates may pause until acceptable photographs, approvals, selections, signatures, and all other required information are received.

PROCESSING AND PRODUCTION TIME

Customized orders require time for photograph review, artistic editing, customer approval when applicable, printing, manufacturing, personalization, packaging, and preparation for shipment.

Production time is separate from the carrier’s shipping or transit time.

Unless a different shipment timeframe is clearly stated on the product page, at checkout, in the order confirmation, or in a written communication from EYEVERSE, EYEVERSE will ship the physical merchandise or provide any legally required delay notice within 30 days after receiving a properly completed order.

For purposes of this Policy, a properly completed customized order means that payment and all photographs, information, selections, approvals, and authorizations reasonably required to fulfill the order have been received.

Estimated processing, production, shipping, and delivery dates are not guaranteed unless EYEVERSE expressly confirms a guaranteed date in writing.

STANDARD SHIPPING TIME

After the completed order has been produced and accepted by the shipping carrier, standard delivery is generally estimated to take 5–8 business days.

The 5–8-business-day estimate applies only to carrier transit after shipment. It does not include photograph review, artistic editing, customer approval, production, personalization, or packaging time.

Business days generally exclude Saturdays, Sundays, and U.S. federal holidays.

Carrier delivery dates are estimates and may change because of the destination, carrier operations, weather, holidays, emergencies, or other circumstances.

SHIPPING CHARGES

EYEVERSE currently provides free standard shipping within supported United States destinations, unless a different charge is clearly displayed at checkout before payment.

Optional expedited or upgraded shipping, when available, may require an additional charge. Any applicable charge will be displayed before the customer completes payment.

Free shipping does not include any reshipping cost resulting from an incorrect or incomplete customer-provided address, an unclaimed package, or a refused delivery, except when the problem was caused by EYEVERSE or when applicable law requires otherwise.

SHIPPING CARRIERS AND FULFILLMENT PROVIDERS

EYEVERSE may use independent printers, manufacturers, fulfillment providers, and shipping carriers to produce and deliver physical products.

The carrier, service level, shipment origin, and shipping method may vary according to the product, destination, package size, and fulfillment provider.

EYEVERSE remains the customer’s primary point of contact for an EYEVERSE order. The use of a production, fulfillment, or shipping provider does not remove any responsibility EYEVERSE has under its published policies or applicable law.

MULTIPLE PACKAGES

An order may arrive in more than one package when different products, accessories, gifts, or customized components are produced or shipped separately.

Separate packages may have different tracking numbers and may arrive on different dates.

Receiving one package does not necessarily mean that every component of the order has already been delivered.

TRACKING INFORMATION

When tracking is available, the tracking number will be sent to the customer’s provided email address or displayed on the applicable Shopify order-status page.

Tracking information may take time to update after a shipping label is created.

A shipping-label notification does not necessarily mean that the carrier has already received, scanned, or begun transporting the package.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate shipping address, including any required apartment, unit, suite, building, gate, access, or delivery information.

Contact EYEVERSE immediately if an address correction is needed. Address changes cannot be guaranteed after production, fulfillment, or shipping has started.

EYEVERSE is not responsible for delays or additional costs caused by an incorrect, incomplete, or outdated address supplied by the customer, except to the extent otherwise required by applicable law.

Where permitted by law, the customer may be responsible for reasonable reshipping costs caused by an incorrect or incomplete customer-provided address.

DELIVERY DELAYS

Production or delivery may be affected by supplier delays, carrier disruptions, severe weather, holidays, natural disasters, emergencies, labor disruptions, incorrect addresses, access restrictions, or other circumstances outside EYEVERSE’s reasonable control.

If EYEVERSE cannot ship merchandise within the timeframe stated at purchase—or within the period required by applicable law—we will notify the customer and provide the legally required option to accept the revised shipment date or cancel the unshipped merchandise for a full and prompt refund.

If EYEVERSE determines that the order cannot be fulfilled, we will cancel the unfulfilled merchandise and return the applicable payment to the original payment method.

LOST OR DELAYED PACKAGES

If tracking shows an unusual delay or a package cannot be located, contact EYEVERSE at eyeverse.art@gmail.com and include the customer’s full name and Shopify order number.

EYEVERSE may review tracking information, contact the fulfillment provider or carrier, and request reasonable information from the customer to investigate the shipment.

Replacement or refund eligibility will depend on the circumstances, available evidence, carrier investigation, EYEVERSE’s published policies, and applicable law.

DELIVERED-BUT-NOT-RECEIVED PACKAGES

If tracking shows “Delivered” but the package cannot be found, please:

• Confirm that the shipping address on the order is correct.

• Check the mailbox, delivery area, front desk, parcel locker, side entrances, and other safe delivery locations.

• Ask household members, neighbors, or building management whether they accepted the package.

• Contact the shipping carrier using the tracking number.

• Notify EYEVERSE promptly if the package remains missing.

A carrier’s delivery scan may be considered during the investigation but does not automatically eliminate any rights or remedies that cannot legally be waived.

EYEVERSE may require reasonable time to complete a carrier or fulfillment investigation before approving a replacement or refund.

DAMAGED, DEFECTIVE, INCORRECT, OR MISSING ITEMS

Please inspect the order promptly after delivery.

Please report any damaged, defective, incorrect, incomplete, or missing item within 7 calendar days of confirmed delivery so that EYEVERSE can investigate promptly.

This reporting period does not limit any non-waivable rights available under applicable law.

Email eyeverse.art@gmail.com and include:

• The customer’s full name.

• The Shopify order number.

• A clear description of the problem.

• Clear photographs of the product.

• Clear photographs of the shipping box and packaging.

• A photograph of the shipping label.

• An unboxing video, if available.

An unboxing video is helpful but is not required if other reasonable evidence is available.

Keep the product, all included components, and the original packaging until the claim is reviewed. Do not discard or return anything unless EYEVERSE provides written instructions.

Approved remedies are governed by the EYEVERSE Return and Refund Policy and applicable law.

REFUSED, UNCLAIMED, AND UNDELIVERABLE PACKAGES

If a package is refused, unclaimed, or returned because of an incorrect or incomplete customer-provided address, EYEVERSE will contact the customer when reasonably possible.

Where permitted by law, reasonable reshipping costs may be required before the package is sent again.

Because EYEVERSE products are customized, a refused, unclaimed, or undeliverable personalized product is not automatically eligible for cancellation or a refund.

This limitation does not apply when the delivery problem was caused by EYEVERSE or when a cancellation, refund, or other remedy is required by applicable law.

DIGITAL PRODUCTS

Digital artwork and downloadable files do not require physical shipping.

Digital delivery instructions, secure links, or files may be sent to the customer’s submitted email address or made available through an approved order or download page.

Customers are responsible for providing an accurate email address and downloading delivered files within any clearly stated availability period.

If a customer receives the wrong digital file or experiences a confirmed technical problem that prevents access, the customer should contact eyeverse.art@gmail.com.

ORDER CHANGES AND CANCELLATIONS

Contact EYEVERSE immediately if an order change or cancellation is requested.

Changes and cancellations are not guaranteed after photograph review, artistic editing, personalization, printing, manufacturing, packaging, fulfillment, or shipping has started.

Additional information is available in the EYEVERSE Return and Refund Policy.

CONTACT EYEVERSE

For shipping, tracking, delivery, or missing-package questions, contact:

EYEVERSE Customer Support

Email: eyeverse.art@gmail.com

Please include the customer’s full name, email address, and Shopify order number.

EYEVERSE will respond as soon as reasonably possible during normal business days.