PRIVACY POLICY

Last Updated: August 17, 2026

EYEVERSE operates this website and online store, including all related content, products, services, tools, forms, booking features, and customer-support services (collectively, the “Services”). Our store is powered by Shopify.
This Privacy Policy explains how EYEVERSE collects, uses, discloses, stores, and protects personal information when you visit our website, place an order, upload photographs, book a guidance session, communicate with us, or otherwise use the Services.
By using the Services, you acknowledge that you have read and understood this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

Depending on how you interact with EYEVERSE, we may collect or process the following categories of personal information:
Contact Information

Your name, email address, telephone number, billing address, shipping address, and other contact details you provide.
Order and Transaction Information

Products viewed or purchased, order number, payment status, shipping information, order history, cancellations, refunds, replacements, and customer-support records.
Payment Information

Payments are processed by Shopify and authorized payment providers. EYEVERSE does not directly store complete payment-card numbers. Payment providers may collect and process card details, billing information, payment confirmation, and fraud-prevention information under their own privacy policies.
Customer Photographs and Customization Information

Uploaded iris or eye photographs, pet photographs, names, dates of birth, adoption dates, artwork selections, product options, personalization instructions, design approvals, requested revisions, and other information submitted for a custom order.
Booking, Upload, and Form Information

Appointment selections, form responses, uploaded files, consent confirmations, support requests, and information submitted through booking, upload, chat, or customer-service tools approved by EYEVERSE.
Communications

Information contained in emails, chat messages, support requests, reviews, or other communications sent to EYEVERSE.
Device and Usage Information

Internet Protocol address, browser type, device information, network connection, cookie identifiers, pages viewed, actions taken, and information about how and when you use the Services.

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:
• Directly from you when you place an order, upload files, complete a form, book a session, contact us, or otherwise provide information.
• Automatically through Shopify, cookies, pixels, analytics tools, and similar technologies when you visit or use the Services.
• From service providers that help us operate the website, process payments, manage forms, schedule appointments, store files, provide customer support, produce orders, or arrange shipping.
• From advertising, social-media, or business partners where permitted by law and consistent with your privacy choices.

HOW WE USE PERSONAL INFORMATION

We may use personal information to:
• Operate, maintain, and improve the Services.
• Process payments and confirm transactions.
• Create, personalize, produce, package, and deliver customer orders.
• Review the quality and suitability of submitted photographs.
• Provide live photography guidance and request additional photographs or retakes when necessary.
• Create and edit personalized iris artwork and pet artwork.
• Prepare digital proofs and obtain customer approval.
• Add names, dates, hieroglyphic personalization, and other requested details.
• Communicate about orders, appointments, submitted photographs, production, shipping, replacements, refunds, and customer support.
• Prevent fraud, misuse, unauthorized transactions, and security threats.
• Maintain business, accounting, consent, transaction, and dispute records.
• Comply with legal obligations and valid government or legal requests.
• Enforce our Terms of Service and other store policies.
• Send promotional emails or SMS messages only where permitted by law and where the customer has provided any required consent.
• Display and measure online advertising, subject to applicable privacy laws and customer opt-out rights.

CUSTOMER PHOTOGRAPHS, IRIS IMAGES, PET IMAGES, AND ARTWORK

EYEVERSE processes customer-submitted photographs and personalization information solely for artistic creation, photography guidance, customer support, order production, fulfillment, fraud prevention, dispute resolution, and legal compliance.
EYEVERSE does not use iris or eye photographs for:
• Biometric identification.
• Identity authentication.
• Surveillance.
• Medical diagnosis.
• Health assessment.
• Credit, employment, housing, insurance, or eligibility decisions.
EYEVERSE provides an artistic service. Our photography guidance and artwork are not medical examinations, medical advice, or biometric-identification services.
We do not sell customer-submitted iris photographs, eye photographs, pet photographs, source images, or personalized artwork as standalone data.
We do not use a customer’s submitted photographs or personalized artwork in public advertising, social media, portfolios, demonstrations, or promotional materials unless the customer—or the appropriate parent or legal guardian—has provided separate permission.
Customers should submit photographs and personal information only through upload methods approved by EYEVERSE. Customers should not post photographs, order information, or other sensitive information in public social-media comments.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information only as reasonably necessary for the purposes described in this Privacy Policy, including:
Shopify

Our store is hosted by Shopify. Shopify processes personal information to operate the store, process transactions, provide security, improve services, support advertising features, and provide other services described in Shopify’s policies.
Service Providers

We may provide necessary information to companies that assist with payment processing, website hosting, analytics, secure forms, file uploads, appointment scheduling, email delivery, customer support, cloud storage, product production, personalization, packaging, fulfillment, and shipping.
Payment and Fraud-Prevention Providers

Payment and transaction information may be shared with authorized payment processors, financial institutions, fraud-prevention services, and Shopify to process and protect transactions.
Production and Fulfillment Providers

When necessary to produce or deliver a personalized item, we may provide a supplier or fulfillment provider with the order specifications, personalization details, delivery information, and files reasonably required to fulfill that order.
Advertising and Analytics Partners

We may use Shopify and other authorized providers to measure store activity, improve advertising, and display relevant advertisements. Certain activities may be considered “sharing” or “targeted advertising” under privacy laws in some U.S. states. Eligible customers can opt out as described below.
Legal and Business Purposes

We may disclose information when reasonably necessary to comply with applicable law, respond to valid legal process, prevent fraud, protect EYEVERSE or others, enforce our policies, or complete a legitimate business transaction such as a sale, merger, restructuring, or transfer of business assets.
We do not authorize service providers to use customer-submitted photographs for their own independent advertising.

SHOPIFY AND NETWORK INTELLIGENCE

EYEVERSE uses Shopify to host and operate the Services. Information submitted through the Services is transmitted to and processed by Shopify.
EYEVERSE currently uses Shopify features that may combine information about customer interactions with our store, Shopify, and other Shopify merchants to provide enhanced services such as fraud protection, analytics, personalization, store performance, and advertising.
Depending on applicable law, customers may have the right to opt out of certain uses of their information for targeted advertising or data sharing.
For more information about Shopify’s processing practices, visit:
https://www.shopify.com/legal/privacy/consumers
To manage information processed directly by Shopify, visit:
https://privacy.shopify.com/en

COOKIES AND SIMILAR TECHNOLOGIES

EYEVERSE, Shopify, and authorized partners use cookies and similar technologies to:
• Operate essential website and checkout features.
• Remember customer preferences.
• Maintain account and shopping-cart functions.
• Prevent fraud and protect transactions.
• Measure website traffic and performance.
• Understand how visitors use the Services.
• Support analytics, personalization, and advertising.
Where required, visitors will be given the opportunity to accept, decline, or manage non-essential cookies. Cookie choices may affect certain personalization, analytics, or advertising features.
Customers can review or change available cookie preferences through the privacy or cookie-preference link displayed on the website.

DATA SHARING AND TARGETED-ADVERTISING OPT-OUT

Depending on where you live, you may have the right to opt out of the sale or sharing of personal information or the processing of personal information for targeted advertising.
Eligible customers can exercise this right by selecting the “Your Privacy Choices” or data-sharing opt-out link located in the footer of our website.
Where legally required, EYEVERSE and Shopify also recognize the Global Privacy Control signal for the browser or device sending the signal.
Exercising an opt-out right will not prevent a customer from placing an order or receiving essential communications about an existing order.

MARKETING COMMUNICATIONS

Customers may receive promotional emails or SMS messages only where permitted by law and where any required consent has been provided.
Customers may unsubscribe from promotional emails by using the unsubscribe link included in the email. Customers may withdraw consent to SMS marketing by following the instructions included in the message.
Unsubscribing from marketing does not stop essential non-promotional communications, including order confirmations, appointment information, photography instructions, production updates, security notices, and shipping notifications.

CHILDREN’S DATA

Purchases, accounts, bookings, uploads, and communications with EYEVERSE must be completed by an adult who is at least 18 years old or the age of legal majority in their jurisdiction.
A parent or legal guardian may submit a minor’s photograph and limited personalization information for a family artwork or personalized product only when the adult has legal authority to do so and provides any required consent.
EYEVERSE does not knowingly request or collect personal information directly from children.
We do not knowingly sell or share the personal information of individuals under 16 for targeted advertising as those terms are defined by applicable privacy law.
A parent or legal guardian may contact us to request access, correction, or deletion of eligible information relating to a minor. We may require verification of identity and legal authority before completing the request.

DATA SECURITY

EYEVERSE uses reasonable administrative, organizational, and technical measures intended to protect personal information.
However, no website, storage system, transmission method, or security measure can guarantee absolute security. Customers should use only the approved EYEVERSE upload methods and should not send sensitive photographs or information through public or unsecured channels.

DATA RETENTION

EYEVERSE retains personal information only for as long as reasonably necessary to:
• Create and fulfill an order.
• Provide customer support.
• Complete photography guidance, editing, approvals, production, and delivery.
• Process replacements, corrections, refunds, or disputes.
• Prevent fraud and unauthorized transactions.
• Maintain required business, tax, accounting, payment, consent, and legal records.
Customer photographs, source files, personalization information, and working artwork files may be retained while reasonably necessary to complete, support, reproduce, correct, or resolve issues concerning an order.
Customers may request deletion of eligible photographs or personalization information. EYEVERSE may retain limited transaction, payment, consent, fraud-prevention, dispute, and legal records where required or permitted by law.
Deletion of source photographs or artwork files may prevent future corrections, replacements, reprints, or additional copies.

CUSTOMER PRIVACY RIGHTS

Depending on your place of residence and applicable law, you may have the right to:
• Request access to personal information maintained about you.
• Request correction of inaccurate personal information.
• Request deletion of eligible personal information.
• Request a portable copy of certain personal information.
• Opt out of the sale or sharing of personal information.
• Opt out of targeted advertising.
• Limit certain uses of sensitive personal information where applicable.
• Withdraw consent where processing is based on consent.
• Appeal a decision concerning a privacy request where applicable.
Privacy rights are not absolute and may be subject to legal exceptions. We may need to verify your identity before processing a request.
An authorized agent may submit a request where permitted by law. We may require evidence of the agent’s authority and may ask the customer to verify their identity directly.
EYEVERSE will not discriminate against a customer for exercising an applicable privacy right.

PHOTO ACCESS, CORRECTION, AND DELETION REQUESTS

To request access, correction, or deletion of eligible customer photographs or personalization information, email:
eyeverse.art@gmail.com
Include:

• Your full name.
• The email address used for the order.
• Your Shopify order number.
• A clear description of the request.
For security, EYEVERSE may request additional information to verify identity, ownership of the order, or parental or guardian authority.
Deleting eligible photographs does not automatically delete transaction records that EYEVERSE or Shopify must retain for payment, accounting, fraud-prevention, tax, dispute, or legal purposes.

THIRD-PARTY WEBSITES AND SERVICES

The Services may contain links to websites, social-media platforms, payment providers, booking tools, upload services, or other platforms operated by third parties.
EYEVERSE is not responsible for the privacy, security, accuracy, or practices of third-party websites or services. Customers should review the privacy policies of any third-party service they use.

INTERNATIONAL DATA TRANSFERS

Shopify and other authorized service providers may process or store personal information in countries other than the customer’s country of residence.
Where required, data transfers will be handled using legally recognized safeguards or transfer mechanisms.

COMPLAINTS AND APPEALS

If you have a question or complaint about our privacy practices, contact EYEVERSE using the email address below.
Depending on your location, you may have the right to appeal our response or submit a complaint to an applicable privacy or data-protection authority.

CHANGES TO THIS PRIVACY POLICY

EYEVERSE may update this Privacy Policy to reflect changes in our Services, business practices, technology, legal obligations, Shopify features, or service providers.
We will publish the revised policy on this website, update the “Last Updated” date, and provide any additional notice required by applicable law.

CONTACT EYEVERSE

For questions about this Privacy Policy, privacy rights, customer photographs, photo-deletion requests, or the use of submitted information, contact:
EYEVERSE Customer Support

Email: eyeverse.art@gmail.com